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(More customer reviews)I've owned several G-Shocks, and liked them all. After a few months of owning this one, though, the case broke at the base of one of the pins. I didn't even know these things COULD break.
So I sent it back to Casio for a repair estimate, and they quoted me a $35 repair even though the watch was still under warranty. When I asked why, I was told they cover only the module--the timekeeping guts of the watch--not the case or band. They didn't imply that I'd mistreated the watch (which was good, because I hadn't); they just told me no G-Shock is covered for the case falling apart.
I found this shocking. People buy G-Shocks because of their ridiculous durability--but according to Casio, if you buy one and it crumbles on the way to your car, well, tough. In other words, they make no good faith effort to ensure customers get what they think they're getting. Pretty shockingly cynical from a company I had previously respected.
I felt the only proper response was to vow never to buy their products again, and spread the word about what I think is a truly arrogant policy. I wrote them and told them so. If they change their ways, I'll be back as a customer. In the meantime, if you're buying a G-Shock because it's a tough watch, remember: it better be, because if you get a bum one, you're on your own.
Click Here to see more reviews about: G-Shock Street Rider Ana-Digi Watch - Men's
Product Description:
Driver-inspired, street-worthy. Straight from the racetrack to the street, the G-Shock Street Rider Ana-Digi G-Shock Watch offers a winning look guaranteed to capture the checkered flag. Analog and digital timekeeping give you options. Like every G-Shock watch, the Street Rider is water resistant to 200 meters and shock resistant to withstand tough impact. It also has an accuracy of +/- 15 seconds per month, meaning it will never stop and it will always keep perfect time. Additional features include: World time zones, 12/24-hour formats, electro-luminescent backlight, hourly time signal, auto-calendar, four daily alarms, one snooze alarm, a countdown timer and 1/100 second stopwatch. Approximate battery life is three years on a full charge.
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